Consumer Rights
Know your rights when buying and selling on My Hero. We're committed to fair and transparent transactions.
Your Rights as a Buyer
We protect your interests at every step
Right to Fair Trading
All transactions must be conducted fairly and transparently. Sellers must accurately represent their items and honor their commitments.
Right to Accurate Information
You have the right to receive complete and accurate information about items before making a purchase decision.
Right to Protection
Every purchase is protected by our buyer protection program. You're covered if items don't arrive or don't match descriptions.
Right to Privacy
Your personal information is protected and will never be shared with third parties without your explicit consent.
Your Legal Rights
Right to Cancel
For digital marketplace transactions, you may have the right to cancel your purchase within a reasonable timeframe if:
- •The item has not yet been shipped
- •The seller agrees to the cancellation
- •There's been a significant delay in shipping
Right to Refund
You're entitled to a full refund in the following situations:
- •Item not received within the stated delivery timeframe
- •Item significantly differs from the description
- •Item is damaged or defective upon arrival
- •Item is counterfeit or not authentic
Right to Information
Sellers must provide you with:
- •Clear and accurate item descriptions
- •Honest representation of item condition
- •Transparent pricing and shipping costs
- •Estimated delivery timeframes
Right to Complain
If you're unhappy with a purchase or seller behavior, you have the right to file a complaint with our support team. We'll investigate all complaints and take appropriate action, which may include mediating disputes, issuing refunds, or removing sellers who violate our policies.
Need Help?
If you believe your consumer rights have been violated or need assistance with a transaction, please contact our support team. We're here to help ensure fair treatment for all users.
support@myhero.com